Shepley UK - Company Profile

Why the customer comes first We have worked hard over the years developing an ordering & delivery system that not only double checks details are correct, but also keeps you the customer informed at all times. When up to 50% of our top customers used to manufacture their own frames before coming to Shepley, we realise how important it is to keep the control in your hands. With a dedicated customer service team having direct access to Shepley’s production and logistic system, each customer is looked after individually, and enquiries are dealt with quickly and easily.
Safe in the knowledge We have won many industry accolades including the double of consecutively winning the Manufacturer and Fabricator of the Year awards. Proof of Shepley’s ability, through our excellent production processes, to provide retailers with comprehensive guarantees and top quality products tested to meet or exceed the criteria set by the industry’s accreditation’s and standard bodies.
The driving force behind Shepley Customers need their deliveries on time, every time. That’s why our transport service continually assess the logistics of the fleet and plan the most efficient delivery runs for our customers. An ever-expanding fleet of 42 tonne Scania articulated vehicles ensures that customer orders are delivered on time, anywhere in the UK.
Specialist, home improvement retailers Our typical customer will normally stand head and shoulders above most PVCu installers as we actively seek to do business with the larger, established and reputable firms. The following case studies provide an insight into Shepley's customers. Summer 2002 : The future's looking bright in Cumbria for Superglaze. Spring 2002 : Shepley does it with Style. Winter 2001 : Strata. Serving you right.
More than just a helping hand With a wide range of expertise gained over the years, nobody is better placed to listen, advise and, where necessary, supply the support you need to succeed. Knowledge is the key. With Shepley, you should no longer feel like a retailer who has got to do all the work. Through Shepley’s comprehensive marketing support package, customers have reaped the rewards of increased sales leads and improved conversion rates. We recognise that no company is the same and so we can cater for your individual needs through a tailored marketing and design service, covering most areas of marketing from advertising to open-days. Furthermore, our dedicated IT department can assist in providing solutions to make the day-to-day running of your business much more manageable, professional and effective. Providing industry-specific retail software packages and offering expert advice on matters ranging from accounts packages to hardware options, our IT consultancy service is a priceless addition for all Shepley customers.